RESIDENT ASSISTANT

HOPE HAVEN INC•Charlotte, NC

29d•$18 - $20•Onsite

About The Position

The Resident Assistant is responsible for monitoring the Hope Haven campus to ensure the safety and well-being of the residents served. Serves as a Liaison for outside groups entering the facility to provide resources to clients. Communicate with counselors about the client’s rules/policy compliance. Encourages the client's participation in agency activities. Strict emphasis on maintaining the environment, including room checks and cleaning common areas.

Requirements

High School diploma or equivalent with a minimum of one (1) year related experience.
Emotional stability, maturity, warmth, openness, and the ability to work effectively with a diverse, indigent population.
Must have a valid NC driver's license and be insurable by Hope Haven’s carrier.
Ability and willingness to provide coverage in the facility twenty-four hours a day, seven days a week.
Must have knowledge of confidentiality laws so that client confidentiality is always maintained.
Ability to complete all training requirements as designated by Hope Haven, Inc
Keyboarding
Walking/Sitting
Lifting

Nice To Haves

Associate or bachelor’s degree in the Human Services field with a minimum of one (1) year related experience preferred.

Responsibilities

Maintain continuous observation of clients to include making rounds of entire campus at a minimum of one per hour.
Encourages client’s participation in agency activities.
Serves as a liaison for outside groups coming into the facility to hold meetings. (AA/NA).
Strict emphasis on maintenance of environment to include room checks, common area cleanliness, etc.
Professional and courteous telephone etiquette and communications with clients, co-workers, and visitors
Require regular and reliable attendance.
Assist in all phases of operation and implementation of program rules and policies.
Communicate consistently with counselors about resident concerns, issues, or needs.
Participate in administrative activities as a member of the Hope Haven, Inc. Clinical Team
Front desk coverage, responding to phone calls and monitoring the sign out forms.
Provide residents with NA/AA schedules and meeting locations.
Complete Incident reports as required.
Assist with planning transportation of residents to self-help group meetings as needed.
Ability to perform duties physically and mentally without harm to self or others.
Collaborate in the establishment of a positive work environment:
Demonstrate a willingness to assist others with tasks and provide support to other program staff with the goal of developing positive working relationships.
Model mature interpersonal conflict resolution and team building skills.
Ability and willingness to be on duty in the residence during the hours designated by the Resident Assistant Coordinator.
Other duties as assigned by the supervisor.