Resident Assistant

Miriam's Kitchen

8d

About The Position

The Bridge Housing program is a new non-congregate bridge housing program, which opened September 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Resident Assistant serves as a member of an interdisciplinary team that advocates for and support residents of E Street. The Resident Assistant is an essential staff role ensuring the safety of the building, enforcing program rules, serving as a part of the emergency response team, and communicating with case managers to ensure that clients are receiving the case management services that they need.

Requirements

• Familiarity with the homeless services and housing landscape in Washington, DC.
• Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and sense of boundaries.
• An understanding of the structural and systemic causes of homelessness.
• Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
• Able to lift and/or carry up to 20 lbs.
• Comfortable operating computers, inputting information into a database, and documenting case notes.

Nice To Haves

• Proficiency in Spanish is preferred.
• Prior experience working in services for homelessness, mental health, substance abuse, HIV/AIDS, and/or case management for vulnerable populations.

Responsibilities

• Develop a positive rapport with each resident through routine contact and communication.
• Provide roving coverage throughout the facility.
• Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
• Assist in the implementation of case plans and document the client interactions in HMIS
• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager
• Complete incident reports
• Work with case management team to ensure all required service delivery is documented and to identify strengths and weaknesses in data entry and quality
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
• Conduct room inspections per program rules to ensure cleanliness
• Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts
• Build and maintain quality working relationships with colleagues, external and internal stakeholders
• Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
• Atten all required trainings per contract requirements
• Adhere to agency policies and procedures
• Other duties as assigned
• Able to lift and/or carry up to 20 lbs.
• Comfortable operating computers, inputting information into a database, and documenting case notes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees