The Resident Assistant, Shift Leader position at The Salvation Army of the Syracuse Area involves managing operations during assigned shifts in accordance with the organization's mission, philosophy, policies, and regulations. The role requires providing services to clients and residents using trauma-informed principles, coordinating and delegating staff duties, and ensuring effective program services. The Shift Leader is responsible for making field decisions, interpreting and implementing policies independently, and providing coverage during day, evening, or overnight shifts, including weekends and holidays at the Women's Shelter. The position also entails supervising residents and managing the upkeep of the program to ensure a safe, secure, and supportive environment.