Resident Assistant Overnight Supervisor

The Delores Project•Denver, CO

9h•$26•Onsite

About The Position

The Resident Assistant Overnight Supervisor collaborates with Resident Assistants, also serving as front-line team members in our 24-7 shelter, managing all day-to-day operations and meeting in-the moment guest needs. Resident Assistant Supervisors provide on-shift support and supervision to RA staff members and collaborate with the Operations Manager in hiring, training, and professional development of RA staff. Resident Assistant Supervisors assist in the implementation of program objectives. Resident Assistant Supervisors also helps manage facility and maintenance needs, kitchen and meal needs, other administrative tasks, and are in the on-call rotation one week a month.

Nice To Haves

Experience as a supervisor or manager
Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role).
Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities.
High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
Ability to be non-judgmental of other people’s identities and life choices.
An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
Ability to positively and professionally represent The Delores Project to a diversity of stakeholders.
Ability to speak Spanish or American Sign Language fluently.
Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.
Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care.
Work or educational background in human service, social work, and/ or customer service with diverse communities.
Demonstrated ability to maintain accurate and timely documentation.
Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution.
Ability to juggle multiple priorities simultaneously.
Ability to work with and support volunteers.
Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone.

Responsibilities

Directs, coordinates, and monitors shelter operations to achieve program goals.
Enforces shelter policies and procedures with consistency.
Helps ensure proper staffing and scheduling during their shifts (day, evening, overnight).
Acts in a responsible manner within the shelter to ensure the safety of the community.
Models good professional boundaries for SA staff and guests.
Ensures proper intakes, orientations, and discharges are completed for each guest according to procedure.
Ensure shaft duties are consistently and correctly completed.
Ability to be directive when necessary.
Ability to uphold hard or unpopular decisions when necessary.
Ability to deliver constructive feedback to staff when necessary.
Ability to build positive relationships with all internal and external stakeholders.
Seek coverage for or provide coverage for open shifts during on-call weeks.
Follows procedures outlined in the shelter operations manual.
Works with the Operations Manager to update and/or create policies and procedures for the shelter.
Doing phone screens with potential guests and filling beds over the phone.
Perform intake and orient new guests.
Complete shift paperwork and documentation, including the shelter log.
Conflict resolution, mediation, and de-escalation between guests.
Ensure the physical and psychological safety of the shelter.
Performing basic housekeeping duties, including meal preparation and service, supervision of shelter chores, and house laundry.
Support and provide good customer service to meal service volunteers.
Coordinate community activities and gatherings for guests.
Facilitate twice-weekly house meetings.
Attend required training and mandatory team and all-staff meetings,
Respond to medical crises, including the use of AED machine, performing CPR and/or administering Narcan when necessary, and calling for emergency medical response.
Practice and modeling healthy professional boundaries with and for guests.
Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests together.
Delivering verbal or written reminders when guests do not meet community agreements.
Evicting guests who are engaging in unsafe behavioral health staff to best meet the needs of guests.
Assist Supportive Housing staff with crises and/or safety and security challenges.
Continuously monitor guests belonging and dorm cleanliness and organization.
Assist Operations Manager in interviewing potential Resident Assistant candidates.
Provide performance feedback and coaching to shelter staff through regular supervision meetings.
Provide input to the Operations Manager on Resident Assistant staff performance reviews.
Document and communicate staff performance issues.
On-call on for the shelter once every four weeks.
Process bi-weekly payroll, ensuring the accuracy of timesheets for supervisees.
Provide shelter oversight, supervision, and leadership in absence of the Operations Manager and in collaboration with another Resident Assistant Supervisors.
Additional responsibilities as needed.
Assist PSH residents with emergency lockouts.
Conflict resolution, mediation, and de-escalation between residents &/ or guests in the absence of case managers.
Answer PSH call box calls (RAs do not admit visitors to the building but do admit delivery people, case managers, and other service providers for residents.
Security checks throughout the building at 9 pm, 1230am, and 4 am.
Log any maintenance issues and any pertinent resident or visitor information for case managers and the program manager.
Complete incident reports for anything PSH case managers are not present for.
Assist residents with food pantry and hygiene items in emergency situations only.
Additional responsibilities as needed.
Practice Trauma Informed Care and harm reduction.
Practice and modeling of healthy professional boundaries with and for guests and residents.
Work collaboratively with shift partner, making decisions, completing shift duties, and having hard conversations with guests and residents together.
Work collaboratively with program staff to best meet the needs of guests and residents.
Attend monthly operations team meetings, virtual and in-person.
Attend quarterly all-staff meetings.
(Relief staff only) Work a minimum of 16 hours monthly in the shelter and/ or supportive housing program.
(Relief staff only) Respond to calls for last-minute coverage, whether available or not.
Additional responsibilities as needed.

Benefits

The Delores Project offers a generous benefits package including 15 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match.
Plus $2 overnight shift differential for hours worked from 12am-8:30am.
Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings.

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