Resident Area Manager

ISS Global • Lexington, MA

337d • $130,000 - $145,000

About The Position

The Resident Area Manager is responsible for ensuring all functions, initiatives, and priorities support the customer's overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They are responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying Guckenheimer/ISS standard processes and concepts. The Resident District Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Requirements

• 4+ years of facilities management experience, ideally in a supervisory role
• Bachelor's degree in Facility Management or related field preferred
• Experience with Pharma Manufacturing preferred
• Strong supervisory background desirable not required, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Excellent time management skills; able to organize and work independently; bilingual is a plus
• Experience managing a team of management and staff of 20+ employees (hourly and salaried)
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for facilities management, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire

Responsibilities

• To satisfy the needs of the client and customer by providing high-quality, cost-effective facilities management with some food focus that delivers on all core program expectations
• To develop, in conjunction with Guckenheimer FM standard programs, attractive menus meeting the needs of the customers at that location
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
• To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
• To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
• To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals
• Work closely with the Area Manager to review budgets, financials, and unit performance overall
• Lead and maintain safety as priority for all employees, customers, and clients

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program based on employment status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree