5 WK 3pm-11pm Men's Shelter (50250)

The Family Place•Dallas, TX

1d•Onsite

About The Position

The Resident Advocate provides a safe, secure, and supportive residential environment for all clients and guests at a men's shelter. This role involves monitoring daily activity throughout the shelter to ensure client safety, offering emotional support to clients, and demonstrating sensitivity towards those in crisis. The advocate is responsible for crisis response and intervention, collaborating with case managers on client needs, and communicating pertinent client issues to supervisors. Key duties include monitoring security cameras, assisting with special events, accurate data collection and entry, conducting client intakes, managing supplies, assisting clients with basic needs and life skills, performing light household tasks, and transporting clients in a company vehicle. The advocate also provides backup for hotline calls, assesses client risk, and supports interns and volunteers.

Requirements

Bachelor's Degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an Associates Degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.
Valid Texas Drivers License and clear driving record
Knowledge of domestic violence and client trauma.
Skilled in Microsoft Office applications.
Skilled in verbal de-escalation and crisis management.
Ability to maintain a clear and valid Texas drivers license.
Ability to communicate in both written and verbal formats to meet position responsibilities.
Ability to be sensitive to the language, economic and cultural needs of clients.
Ability to safely drive a company vehicle to offsite locations and attend off-site meetings and events.
Maintains professional boundaries with clients at all times.
Protects client confidentiality.
Ability to work overtime when necessary to cover shifts
CPR certified or able to obtain within 2 weeks of hire.
Food Handler license or able to obtain within 2 weeks of hire.
Knowledge of basic food preparation.
Ability to meet the physical requirements of CPR training and maintain current certification in CPR and First Aid.
Ability to travel to offsite locations and attend off-site meetings and events.

Responsibilities

Provides and emotional support to residential client and demonstrates sensitivity and supports those in crisis and is non-judgmental and tactful in words and actions; crisis response and intervention.
Collaborates with case manager(s) on service updates or needs for clients via documentation, email and/or verbal communication.
Communicates with supervisor and designated staff regarding pertinent client issues.
Intervenes in crisis situations, using approved methods promoting the safety of all residents.
Monitors security cameras and follow appropriate procedures to ensure client and building safety
Assists with special events and activities scheduled shift.
Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Clients First in a timely manner.
Conducts intakes with new clients to include reviewing shelter policies, tours of the facility, completing intake paperwork and providing needed personal supplies.
Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
Monitors resident advocate desk and assists clients with basic needs such as distributing medication, toiletries, etc.
Provides light household task (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
Transports clients in company vehicle to and from appointments, meetings or hospital.
Monitors the facility for safety and cleanliness.
Takes appropriate action to maintain cleanliness of shelter, as needed.
Assists clients with basic life skills activities including: healthy habits, clean living skills, organization, daily planning, time management, etc.
Provides back up coverage to hotline phone calls assesses level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words and positive problem solving
Conducts client exit interviews, when necessary.
Monitors interns and volunteers and supports and guides them when necessary.
Performs basic administrative tasks, including filing, incident reports summaries, and other duties, not listed here, deemed necessary for the well-being of the agency.
Performs other job-related duties as assigned.