Resident Advocate (Lancaster/Spa 1 - Weekend Day)

L.A. Family Housing Corporation • Lancaster, CA

3d • Onsite

About The Position

The Resident Advocate is responsible for being an after-hours presence at LA Family Housing’s Permanent Supportive Housing sites and providing crisis intervention when needed to residents during select hours. This position works with a tenant population that is formerly homeless and has high rates of health, mental health, and substance-related issues therefore, the Resident Advocate must be familiar with and have experience with this population.

Requirements

• Ability to provide crisis intervention services
• Strong advocacy and case management skills
• Proficiency in written and verbal communication
• Ability to work independently and as part of a team
• Excellent organizational skills and the ability to follow through on tasks
• Effective problem-solving, communication, and interpersonal skills
• Demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness
• Display a high level of tolerance and understanding for individuals with mental health and physical health needs
• Obtain and maintains CPR/First Aid Certification
• Must have the ability to lift a minimum of 50 pounds
• Ability to past a Pre-Employment Physical Exam
• Ability to pass post-offer Tuberculosis (TB) clearances
• Regular and prompt attendance in the office is required at all times
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites.
• Maintains and executes confidential information according to HIPAA standards
• Respond in a timely manner in all aspects of communication with team member, participants, and partners
• Experience in dealing with substance abuse, mental health, and crisis intervention desired

Nice To Haves

• Fluency in both Spanish and English is an advantage

Responsibilities

• Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during select evening and weekend hours
• Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
• Support with after-hours programing, tours and participant events
• Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
• Gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship. Use a harm reduction and trauma-informed care approach to assist tenants
• Serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants
• Monitor cameras and respond to participant health and safety concerns in a timely manner.
• In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after-hours maintenance
• Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team
• Be familiar with the building lease term agreement and house rules
• Attend regular monthly team meetings/trainings and PSH department meetings as scheduled
• Provide support with after-hours programming, tours, and participant events
• Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm
• Must have the flexibility to work evenings, weekends, and holidays at multiple sites
• Additional tasks, projects, and responsibilities as assigned by supervisor

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees