Resident Advocate - Safer Futures - Full-Time

Axess Family Services, Inc. • Kent, OH

216d • $16

About The Position

The Resident Advocate at Safer Futures is responsible for providing support, advocacy, case management, and development/adjustment services for survivors entering shelter. The role requires a reasonable knowledge of community resources and social service programming to assist clients effectively. Services must be delivered from a trauma-informed perspective, with an understanding of trauma-informed practices.

Requirements

• Ability to collaborate with area service providers to optimize resident adjustment and progress.
• Ability to model open communication, fair and equitable treatment and conflict management skills.
• Background in case management.
• Understanding of domestic violence and trauma in the family and in the community.
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check.

Responsibilities

• Provide case management to adults entering into shelter.
• Conduct initial assessment for adults within 24-48 hours of arrival.
• Meet with residents regularly, document meetings in case notes and follow up reports, establish a case plan and follow up on progress.
• Make necessary referrals to connect residents with appropriate community resources and agencies in order to complete case plan goals.
• Keep detailed notes and records, maintain required statistics.
• Facilitate resident educational groups in house.
• Develop volunteer/internship program to provide residents with additional assistance and activities.
• Implement or coordinate supportive services that foster social, emotional and educational growth.
• Provide crisis intervention for residents in shelter as well as potential intakes via the crisis line.
• Provide the provision of referrals and assisting residents in their interactions with health care providers, social services, legal services and landlords as needed.
• Maintain contacts with all resident-serving agencies and systems. Attend collaborative network meetings.
• Adhere to all program and agency reporting requirements.
• Participate in team planning, program goal achievements, and new staff training with other team staff.
• Participate in program fundraising efforts.
• Work cooperatively with other staff members and volunteers to ensure conscientious, competent and trauma informed service delivery to shelter residents.
• Comply with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Fulfill other duties as assigned.

Benefits

• $16.34/Hour
• Variable schedule; 40 Hours/Week and on-call hours, some evenings and weekends required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees