RESIDENT ACCOUNT & SERVICE COORDINATOR

Property Management, Inc.•Camp Hill, PA

About The Position

NOW HIRING IN CAMP HILL, PA! Property Management, Inc. (PMI) has a rare opportunity for a motivated individual looking to join a growing company as an employee owner. PMI manages over $4 billion of real estate assets and has over 30,000 customers and 360 clients. We are currently searching for one full-time Resident Account & Service Coordinator to join our Manufactured Housing Division. This role supports residents, prospects, property managers, and vendors while ensuring accurate account management and efficient service coordination. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry and that has been in business for over 55 years.

Requirements

Excellent customer service and sales skills.
High School Diploma/GED.

Responsibilities

Manage resident accounts, billing, payments, fees, and account status inquiries.
Answer high volume phone calls and relay messages
Post payments and charges accurately; process late notices and certified letters.
Generate late and aging reports; follow up with past-due residents.
Process monthly utility billing and prepare invoices.
Prepare landlord–tenant complaint forms and monthly tax reporting.
Conduct daily follow-ups with prospects and maintain lead tracking.
Monitor property in boxes and handle division phone calls professionally.
Provide courteous assistance to residents, prospects, and vendors.
Log, prioritize, and assign service requests, coordinate with vendors through completion.
Obtain vendor quotes for seasonal services, repairs, and capital improvements.
Maintain organized work-order and property files.
Code vendor invoices.
Additional administrative duties as assigned.