Residency Program Manager Internal Medicine

Banner Health•Tucson, AZ

About The Position

Step into a pivotal leadership role as the Manager of our Internal Medicine Residency Program, one of Banner Health's largest and most dynamic departments with 118-120 residents and a dedicated team of four administrative staff members. As a Designated Campus Colleague with the University of Arizona, you'll supervise the IM administrative and coordinator staff while orchestrating the daily operations of this prestigious program. Your responsibilities will span the full spectrum of graduate medical education—from recruitment and onboarding to rotation scheduling, credentialing, and coordinating various program events. While the role may occasionally require weekend or evening availability for special events, you'll be at the helm of a program that shapes the future of internal medicine, ensuring compliance with ACGME standards while creating an exceptional experience for residents and staff alike. If you're ready to make a significant impact on the next generation of physicians while advancing your own career in a supportive, growth-oriented environment, this is your opportunity to lead, innovate, and excel. Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position supervises and oversees the operations of medical education within a specific department. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education program. This dual position provides front-line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education programs.

Requirements

Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.
Must have C-TAGME or acquire the certification within two years.
Must possess or obtain active Notary Public commission within 90 days of hire.
Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in a healthcare related field.
Requires strong research and organizational abilities.
Requires excellent interpersonal skills.
Must have the ability to guide and lead others.
Requires demonstrated negotiation and persuasion skills.

Nice To Haves

Leadership experience preferred.
Experience in graduate medical education preferred.
Additional related education and/or experience preferred.

Responsibilities

Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements.
Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.
Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity.
Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary.
Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner.
Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.
Interviews, selects, and hires qualified department team members.
Provides formal training, orientation and on-the-job training.
Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.
Accountable for the daily operational performance of the department.
Makes decisions – guided by policies, procedures and accreditation requirements.
Improves efficiency and accomplishes operational objectives.
Serves as a role model and resource person for providing exceptional customer service.
Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.
Builds and supports effective relationships with internal and external stakeholders and organizations.
Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education.
Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.
Coordinates recruitment and interview events and logistics.
Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.
Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff.
Work performed is reportable to the Graduate Medical Education Leaderships.
Serves on at least one GME subcommittee annually.
Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software
Prepares all cyclical reports for residents, staff and attending physicians.
Maintains discretion relative to confidential and sensitive residency/fellowship issues.
Internal contacts include physicians, administration, and employees.
External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.