Residency Coordinator - Fox Crossing

Evergreen Retirement Community•Oshkosh, WI

2d•$70,000 - $75,000

About The Position

Evergreen is an innovative, service-driven senior living community dedicated to providing exceptional independent living, assisted living, and memory care experiences. We pride ourselves on creating a warm, vibrant, and safe environment where residents truly feel at home. We are seeking a compassionate, organized, and customer-focused Residency Coordinator to support residents and families throughout the move-in process and beyond. This position will start in February of 2026 and support the expansion of Evergreen to the Fox Crossing location in Neenah that is under remodel/construction. The Residency Coordinator serves as a key liaison between prospective residents, current residents, families, and internal departments. This role manages the residency process from initial inquiry through move-in, ensures accurate documentation and compliance, maintains resident records, and supports ongoing community engagement. The perfect candidate thrives in a people-centered environment and excels at multitasking with warmth and professionalism. This role requires strong communication, sales and organizational skills with senior living or related experience being highly desirable.

Requirements

Bachelors degree in Human Services, Business Administration or Communications related field; professional experience in lieu of a degree may be considered
Strong customer service and communication skills
Demonstrated ability to establish and maintain long-term relationships with perspective clients
High attention to detail with strong follow up and follow through
Ability to travel locally to fulfill job responsibilities (position will be based out of Fox Crossings location in Neenah, WI once it is open)
Comfort working with seniors and their families during sensitive transitions
Proficiency with computers, CRM systems, and Microsoft Office Suite
Ability to flex work hours to accommodate prospective clients and families as needed in evenings and weekends

Nice To Haves

Experience in senior living, property management, healthcare administration, hospitality, or related field preferred

Responsibilities

Lead Generation and Management: Respond to inquiries, track all interactions in a CRM system, and nurture relationships with potential residents and their families
Sales and Tours: Conduct tours of the community, present information on living options and work to close sales to secure new residents
Relationship Building: Build trust and rapport with prospects, families and referral sources such as hospitals and other senior service organizations
Community and Marketing Support: Ensure the community is clean, tour ready and assist with marketing events, outreach and community engagement
Administrative and Logistical Support: Help with scheduling, processing paperwork, coordinating move-in logistics, and providing orientation for new residents
Team Collaborative: Work with team members to achieve sales goals and maintain a positive community atmosphere