Marriott International-posted about 1 year ago
Full-time • Entry Level
Orlando, FL
Accommodation

The Residences Concierge at Marriott International is responsible for providing exceptional service to Residence owners and their guests. This role involves responding to requests for information, coordinating special services, and ensuring guest satisfaction. The Concierge will manage visitor access, handle inquiries, and assist with various operational tasks to maintain high standards of service and hospitality.

  • Respond to Residence owner requests regarding visitor information, special services, and arrangements.
  • Ensure special requests from Residence owners and their guests are met and verify their satisfaction.
  • Gather and provide information about the property and surrounding area, including events and activities.
  • Announce all visitors and contractors to Residence owners before allowing access, ensuring only authorized visitors are permitted.
  • Handle, log, and process all calls, messages, requests, and concerns from guests.
  • Contact appropriate personnel or departments to resolve requests or issues as needed.
  • Assist with reservation services for owners and help book elevators for owner/tenant access.
  • Support valet services when owners request their vehicles.
  • Perform Lobby Ambassador duties and document relevant information in logs.
  • Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
  • Adhere to company policies and procedures, maintaining a professional appearance and confidentiality.
  • Greet and recognize all Residence owners and their guests, anticipating service needs and assisting individuals with disabilities.
  • Communicate clearly and professionally with others, preparing and reviewing documents accurately and responding to phone calls appropriately.
  • Cultivate positive working relationships and support team goals, listening and responding to employee concerns.
  • Ensure compliance with quality expectations and standards.
  • Stand, sit, or walk for extended periods during the work shift.
  • Move, lift, transport, push, pull, and place objects weighing 10 pounds (4.5 Kg) or less without assistance.
  • Perform other reasonable job duties as requested.
  • High school diploma or equivalent education certification.
  • At least 1 year of relevant work experience in a similar role.
  • No supervisory experience required.
  • Opportunities for career growth and development within a global brand.
  • Access to a diverse and inclusive workplace culture.
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