Residence Operations Manager
About The Position
Minerva University is seeking a dedicated Residence Operations Manager to oversee the daily operations of our student housing facilities. This role requires a proactive leader capable of managing residence services efficiently, ensuring the best experience for our students. Front Desk & Community Support Greet students, staff, visitors, and vendors in a friendly and professional manner Monitor lobby activity and ensure adherence to residence hall policies Assist with student inquiries, basic troubleshooting, and general information requests Manage & distribute mail and packages Maintain visitor logs, access approvals, and front desk documentation Operational Oversight Perform regular walk-throughs of common areas to ensure cleanliness, safety, and policy compliance Report facility issues to the Director of Facilities and assist with follow-up Support key control processes, including issuing temporary access and logging key usage Coordinate with external vendors, cleaning staff, and onsite service providers when directed Light Maintenance & Building Support Perform routine maintenance tasks such as: -Replacing light bulbs -Resetting breakers -Unclogging drains/toilets -Tightening fixtures -Patching small wall holes -Minor caulking/painting -Other duties as required Conduct regular walkthroughs of all floors to check for leaks, damage, alarms, or malfunctioning equipment Assist with basic troubleshooting of appliances (refrigerators, microwaves, induction stoves, washer/dryers) Identify safety hazards and report or resolve issues immediately Coordinate access and escort vendors/contractors when repairs require licensed professionals Maintain simple maintenance logs and report patterns or repeated issues to the Director of Facilities Emergency Response (Future Requirement) Participate in emergency procedures such as fire alarms, lockouts, floods, and urgent maintenance issues When transitioned to live-in status, be available for on-call support during evenings, nights, and weekends Coordinate with leadership, security partners, and emergency services when needed
Requirements
- Bachelor's degree in Business Administration, Hospitality, or related field.
- Minimum of 5 years of experience in residence or property management.
- Proven experience in team leadership and staff management.
- Strong problem-solving and conflict resolution skills.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Knowledge of health and safety regulations related to housing facilities.
Responsibilities
- Greet students, staff, visitors, and vendors
- Monitor lobby activity and ensure adherence to residence hall policies
- Assist with student inquiries, basic troubleshooting, and general information requests
- Manage & distribute mail and packages
- Maintain visitor logs, access approvals, and front desk documentation
- Perform regular walk-throughs of common areas
- Report facility issues to the Director of Facilities
- Support key control processes
- Coordinate with external vendors, cleaning staff, and onsite service providers
- Perform routine maintenance tasks
- Conduct regular walkthroughs of all floors
- Assist with basic troubleshooting of appliances
- Identify safety hazards
- Coordinate access and escort vendors/contractors
- Maintain simple maintenance logs
- Participate in emergency procedures
- Be available for on-call support during evenings, nights, and weekends
- Coordinate with leadership, security partners, and emergency services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
