Residence Operations Manager

Minerva University•San Francisco, CA

32d

About The Position

Minerva University is seeking a dedicated Residence Operations Manager to oversee the daily operations of our student housing facilities. This role requires a proactive leader capable of managing residence services efficiently, ensuring the best experience for our students.

Requirements

Bachelor's degree in Business Administration, Hospitality, or related field.
Minimum of 5 years of experience in residence or property management.
Proven experience in team leadership and staff management.
Strong problem-solving and conflict resolution skills.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings and weekends.
Knowledge of health and safety regulations related to housing facilities.

Responsibilities

Greet students, staff, visitors, and vendors in a friendly and professional manner
Monitor lobby activity and ensure adherence to residence hall policies
Assist with student inquiries, basic troubleshooting, and general information requests
Manage & distribute mail and packages
Maintain visitor logs, access approvals, and front desk documentation
Perform regular walk-throughs of common areas to ensure cleanliness, safety, and policy compliance
Report facility issues to the Director of Facilities and assist with follow-up
Support key control processes, including issuing temporary access and logging key usage
Coordinate with external vendors, cleaning staff, and onsite service providers when directed
Perform routine maintenance tasks such as: -Replacing light bulbs -Resetting breakers -Unclogging drains/toilets -Tightening fixtures -Patching small wall holes -Minor caulking/painting -Other duties as required
Conduct regular walkthroughs of all floors to check for leaks, damage, alarms, or malfunctioning equipment
Assist with basic troubleshooting of appliances (refrigerators, microwaves, induction stoves, washer/dryers)
Identify safety hazards and report or resolve issues immediately
Coordinate access and escort vendors/contractors when repairs require licensed professionals
Maintain simple maintenance logs and report patterns or repeated issues to the Director of Facilities
Participate in emergency procedures such as fire alarms, lockouts, floods, and urgent maintenance issues
When transitioned to live-in status, be available for on-call support during evenings, nights, and weekends
Coordinate with leadership, security partners, and emergency services when needed