IDD - Residence Manager

Rising Ground, Inc.-posted 2 days ago
Full-time • Manager
Onsite • New York, NY
1,001-5,000 employees
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The Residence Manager is responsible for the supervision of individuals’ support, maintenance of assigned programs, and implementation of individual service plans. She/he supports and assists individuals in attaining their needs, desires, and dreams through a person-centered planning focus. She/he assures quality services by providing an environment that is conducive to the welfare of the individuals and in accordance with federal, state, local, and organization regulations and policies. The Residence Manager provides leadership and serves as an advocate to ensure appropriate treatment, teaching, and protection of individuals’ rights. She/he develops and cultivates positive relationships with families and other stakeholders. She/he monitors the coordination of individual appointments and activities, and the management of individual’s personal fund accounts. The Residence Manager facilitates the planning, development, and implementation of person-centered plans, develops individual’s goals and outcomes with people supported, coordinates and participates in individual planning meetings; monitors, documents, and reports progress toward meeting outcomes; ensures supports needed are in place to meet outcomes; ensures opportunities to build social capital are planned and occur. The Residence Manager works collaboratively with the Quality Improvement team to ensure the best outcomes for the program and individuals, ensures compliance with relevant regulations, and ensures that programs and services to individuals supported are person-centered and directed. She/he manages and implements program budgets, provides input for budget development, and follows policies/procedures for procurement. Ensure financial records are complete, thorough, and submitted in a timely manner. Maintains financial records to ensure monies are safely guarded for all individuals ‘in their assigned sites. She/he is responsible for facility maintenance and budget compliance within assigned programs. The Residence Manager is responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. She/he is responsible for interviewing, hiring, development, performance evaluation, coaching, and on-going feedback, including recognition of positive performance and disciplinary action to correct below standard performance. She/he is responsible for assigning and directing work, addressing complaints, and resolving problems. The Residence Manager is an effective communicator. She/he is able to provide person supported and staff constructive feedback regarding performance and behavior. Must be a good listener, speak with respect and treat all respectfully. The Residence Manager must be able to build interdepartmental relationships through verbal and written communication. Create/foster an encouraging and efficient environment. The Residence Manager is able to lead the team and responsible for allocating fixed duties to each member of the team. She/he ensures each shift is handled efficiently, all work is completed on time and quality services are provided at all times. The Residence Manager plays an essential role in coaching and mentoring in the success of an organization. They are responsible for implementing the coaching and mentoring processes and procedures set by the organization as part of their employee development. The Residence Manager puts emphasis on building positive professional relationships. She/he must educate with the right skills and impart the knowledge needed to perform the job efficiently. The Residence Manager will examine the needs of the residence and ensure all needs are met. She/he will ensure the physical plant of the residence is free of risk. She/he will ensure to fiscally meet all program and individual needs. The Residence Manager will collect and share data with appropriate parties and interpret the data to effectively assist the person supported in meeting their goals. The Residence Manager is responsible for monitoring and reviewing all documentation in accordance with federal, state, local, and organization regulations and policies and policies, and ensuring all documentation is done in a timely manner.

  • Ensure that the program is adequately and appropriately staffed and monitored.
  • Ensures the appropriate training of staff who are assigned to the Residence.
  • Provides weekly supervision meeting for residential staff.
  • Observes, monitors, and regularly provides feedback to staff regarding the implementation of the individuals’ plans through the use of meal observations, community meetings, and daily performance of goals.
  • Demonstrates and model’s effective methods to teach existing positive and replacement behaviors to individuals.
  • Supports staff in developing their technical skills through electronic documentation and communications.
  • Ensures that the program meets the guidelines and regulations which govern residential operations.
  • Tracks program and individual progress to ensure further program development.
  • Works closely with families and individuals to ensure the program meets their needs and expectations.
  • Maintain and update medication records of individuals residing in the IRA.
  • Monitor to ensure all medical appointments and follow-up visits are done as needed.
  • Work closely with the Nurse/Medical Director on all medical care for residents.
  • Work closely with Psychologist on all behavioral plans and data for residents.
  • Establish professional relationships with local pharmacies, urgent care centers, etc.
  • Ensure that all reports of injuries and accidents are reported as required by organization policy and OPWDD regulations.
  • Review Medical Administration Records a minimum of three times per week.
  • Monitor staff required charting and documentation records and completes reports on person supported progress towards meeting goals and outcome as needed.
  • Responds to all correspondence promptly and professionally, meeting required timeframes.
  • Conducts one unannounced visit per month to I/DD IRAs or Day Programs; completing the unannounced visit checklist during each visit and reporting results to Director I/DD and Director QI within one week of visit; and following up on action items at next unannounced visit.
  • Ensures the proper documentation and reporting of all incidents and events to all of the proper Organization and Monitoring authorities
  • Ensures the review of all incidents and events on a monthly and quarterly basis
  • Compiles other reports and data for management review.
  • Ensures that all reports of injuries and untoward incidents for staff and individuals are reported appropriately.
  • Ensures that appropriate training and documentation of training for individuals and staff is up to date and meets standards for reimbursement as well as program guidelines.
  • Ensures that all billing information for the program is completed and submitted to accounting in a timely manner.
  • View Foothold records on a daily basis to ensure that individuals’ goals are recorded.
  • Communicate effectively with individuals, using their primary method of communication (gestures, verbal, sign-language, communication board)
  • Establish positive relations with parents, guardians, and advocates of the individuals in the residence.
  • Assists staff and individuals in developing daily activities which are of interest to the person.
  • Provides counseling and support to staff when conflicts arise; facilitates teamwork and positive interactions.
  • Gathers staff opinions and input regarding work issues and empowers staff to make decisions through monthly mission effectiveness meetings.
  • Provides ongoing feedback for the director and other executive staff.
  • On call for emergencies and reports as indicated by program guidelines.
  • Provides a safe work environment for staff and individuals.
  • Other related duties as assigned by supervisor.
  • Attends in-service training and participates in continuing education to develop management skills; implements and demonstrates skills learned to build staff skillsets.
  • B.A. Degree in Human Services required
  • 2+ years’ experience working in a similar environment, with 1 year in a supervisory role
  • Knowledge of Intellectual/Developmental Disabilities
  • Exceptional observatory and analytical skills to assist in future development of the program.
  • Excellent written and verbal communication skills.
  • Ability to learn basic signs.
  • Skilled with Microsoft Office Suite, especially MS Word and MS Outlook
  • Must have a clean NYS Driver’s License
  • Authorized to work in the U.S.
  • Ability to work in-person in New York City (NY) for at least 3 days or more per week.
  • Ability to travel to other Rising Ground sites (if required)
  • Bi-lingual a plus
  • AMAP and First Aid/CPR/AED certification a plus
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