Residence Life Desk Staff
About The Position
CUSTOMER SERVICE Provide quality customer service by dealing with residents, staff, and guests in a polite and courteous manner. Attend to customers promptly and effectively. Provide quick, accurate information to residents and guests; finding out the answer to questions and making referrals when necessary. Maintain proper desk atmosphere/etiquette (engaging in lengthy, casual conversations with fellow students at the desk or on the phone while working is not permitted). DESK OPERATIONS Handle money transactions for all sales and equipment rental. Manage the cash box accurately, record starting and ending cash, write receipts and submit deposits (the Desk Staff member is responsible for any errors in money transactions during their shift). Document, sort and distribute all mail and packages effectively and accurately. Accurately record check-outs and check-ins of all rental equipment. Maintain accurate inventories of food and sale items. Complete all assigned tasks (priority is given to desk tasks; studying may be done at the desk when all desk tasks are completed; however, if a student comes to the desk or a new task arises, the immediate situation always takes precedence over schoolwork.) Follow all guidelines in the Desk Staff Manual. COMMUNICATION Use professional and appropriate communication when interacting with residents, staff, and guests. Communicate clearly in both written and oral communication. Establish positive and open lines of communication with fellow Desk Staff members and supervisors. Desk Staff members are expected to maintain strict confidentiality in working with student files and hall information. Communicate problems, questions, concerns and suggestions to immediate supervisor. Inform supervisor(s) when supplies/forms are needed at the desk.
Requirements
- Must be a UWS student in good academic standing (if incoming freshman GPA guideline is waived, but they must be in good academic standing their first semester and beyond to continue employment)
- Experience with handling money.
- Experience with detail oriented tasks.
- Customer service experience.
Nice To Haves
- Residence hall students preferred.
Responsibilities
- Provide quality customer service to residents, staff, and guests.
- Handle money transactions and manage the cash box accurately.
- Document, sort, and distribute mail and packages.
- Accurately record check-outs and check-ins of rental equipment.
- Maintain accurate inventories of food and sale items.
- Complete all assigned tasks, prioritizing desk tasks.
- Use professional communication when interacting with others.
- Maintain confidentiality in working with student files and hall information.
- Communicate problems, questions, concerns, and suggestions to supervisor.
- Inform supervisor(s) when supplies/forms are needed at the desk.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
