Residence Hall Operations Coordinator

Washington State University • Pullman, WA

410d • $48,743 - $60,928

About The Position

The Residence Hall Operations Coordinator at Washington State University is a full-time, 12-month position responsible for overseeing the operations of area desks serving over 4,500 students. This role involves managing room assignments, key distribution, and mail services, as well as facilitating room changes and contract terminations for various student populations. The coordinator also supports summer operations related to residence halls and conferences, ensuring a smooth experience for students and guests.

Requirements

• Bachelor's degree in a relevant field and three years of related experience.
• Experience in leasing office, residence hall desk, conference operations, or living group management.
• Effective interpersonal, written, and oral communication skills.
• Proficiency in Microsoft Office programs including Outlook, Word, Excel, Teams, and SharePoint.
• Experience interpreting and applying laws, rules, policies, and procedures.
• Commitment to supporting under-represented populations.

Nice To Haves

• Master's degree in College Student Personnel/Higher Education Administration/Counseling Psychology or a related field.
• Experience with HMS Odyssey, StarRez, or other Housing Management Systems.
• Experience with mail management systems like Intra.
• Experience in facility access management and oversight.
• Experience in conference or hospitality operations.
• Ability to multi-task and work well under stress.
• Experience working with a diverse student and staff population.
• Knowledge of student development and academic success.

Responsibilities

• Oversee the operations of 4 area desks serving more than 4,500 students.
• Manage room change and contract termination processes for various student populations.
• Support summer operations for the summer residence hall and conference program.
• Ensure effective communication and service delivery to students regarding keys, mail, and room assignments.

Benefits

• Monthly salary range of $4,061.90 - $5,077.36 based on experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree