Residence Concierge

The Colony Palm Beach • Palm Beach, FL

390d

About The Position

The Residence Concierge at The Colony Palm Beach is responsible for overseeing the personal needs of guests residing in various accommodations, including Villas, Penthouses, Bungalows, and suites. This role involves assisting with special requests and arrangements prior to guest arrival and providing formal services upon their arrival, ensuring a luxurious and personalized experience for each guest.

Requirements

• Must be at least 25 years of age.
• High School Diploma required; College preferred.
• Strong interpersonal, language, communication, and relationship-building skills.
• Excellent customer/guest service skills with previous guest service experience preferred.
• Excellent hygiene and professional demeanor with polished verbiage.
• Ability to learn and utilize Microsoft Office and property systems.
• Fluency in English is required.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to effectively perform multiple tasks.

Nice To Haves

• Previous guest service experience preferred.

Responsibilities

• Deliver internal and external guest service according to The Colony Way.
• Contact assigned guests to assist with personalized services such as pre-booking, spa, dining, and activities.
• Arrange, record, deliver, and charge all special requests for arriving guests.
• Greet guests at the entrance, escort them to their rooms, present keys, and arrange for valet/bell service.
• Offer personalized services including packing/unpacking, organization of guest belongings, clothing pressing, and shoe shining.
• Monitor guest activity while at the resort and be on-call for special requests or last-minute needs.
• Assist housekeeping as needed, including removal of dishes and debris to maintain grounds.
• Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
• Communicate guest movements to all resort outlets to ensure proper service and recognition.
• Inspect all guest rooms prior to arrival to ensure they meet excellent and Forbes standards.
• Inspect and present all food and beverage items ordered by guests.
• Research and clarify misunderstandings in guest folios.
• Prepare bills and proper backup for presentation to guests upon departure.
• Assist guests with luggage transport and farewell services.
• Cooperate and operate seamlessly with all resort departments.
• Interact with guests who may have high expectations while maintaining confidentiality and privacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED