Residence Administrator - Full Time; 7710-201-N

Catholic Charities Brooklyn and Queens•New York, NY

About The Position

The Residence Administrator is responsible for the overall operation, compliance, and fiscal management of 140+ units of affordable housing. This role ensures a safe, secure, and well-maintained living environment while overseeing property operations, tenant occupancy, rent collection, regulatory compliance, and on-site staff supervision. The position serves as the primary leader at the site level, coordinating facilities, fiscal, compliance, and tenant support services for POP Management, Catholic Charities Brooklyn & Queens (CCBQ), and external regulatory agencies. The role upholds and models the Agency’s Mission, Strategic Goals, and Best Practices with staff, tenants, and the broader community. Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenants and collaboration with appropriate social services staff. Ensure properties are physically maintained in compliance with all applicable regulatory requirements, including HPD, HUD/REAC, DHCR, Low Income Housing Tax Credit (LIHTC), HDC, and building/fire codes. Develop and oversee ongoing maintenance and facility monitoring plans in collaboration with staff. Conduct regular site inspections and walkthroughs; document facility needs and ensure timely resolution. Respond to violations, audits, and facility-related inquiries; ensure buildings are audit-ready at all times. Coordinate site visits with regulatory bodies and internal Agency departments. Respond to emergencies promptly and coordinate interventions with appropriate POPM and Agency staff. Work with Asset Management team to prepare annual building budgets and ensure properties operate within budget. Coordinate with Fiscal staff on invoice processing, audits, and financial reporting. Oversee the full occupancy cycle, including unit inspections, apartment readiness, applicant interviews, documentation, tenant selection, and recertifications. Manage rent collection, posting, arrears monitoring, and reporting. Maintain compliance with all funding sources and regulatory agreements. Review Onesite and other compliance reports regularly and resolve discrepancies. Initiate communication with Compliance and Legal staff regarding tenants out of compliance or in rent arrears; ensure documentation supports housing court actions when necessary. Assist in preparing responses to DHCR, tax credit, HUD, and other monitoring agency reviews. Maintain accurate, confidential tenant files and electronic databases in accordance with Agency and regulatory requirements. Monitor income and expenses; alert appropriate staff to variances. Ensure timely submission of all required reports. Develop and implement supervision and training plans to ensure staff effectiveness and compliance. Provide task supervision to maintenance and security staff as needed. Ensure all site staff complete required Corporate Compliance and Agency trainings.

Requirements

Master’s Degree or Bachelor’s degree with an additional two years related experience and familiarity with affordable housing.
Three + years demonstrated housing experience
2-4 years’ experience training/supervising staff.
Excellent organizational, interpersonal, oral and written communication skills.
Demonstrated ability to provide leadership skills and ability to interact in a multicultural environment.
Computer skills are essential.
Excellent problem-solving skills.
Ability to appropriately assess/de-escalate/intervene in crisis.
Excellent planning, coordination and collaboration skills.
Ability to develop, implement, monitor and evaluate systems.
Ability to understand and implement Agency Mission and Strategic Goals.
Must be able to take initiative, work independently, and work as well as part of a team.
Frequently sitting, standing, walking, & climbing stairs.
Ability to work flexible hours (evenings/weekends and holiday coverage) as needed.
Able to travel throughout the five boroughs as needed.
Ability to respond to 24-hour emergencies by phone.

Nice To Haves

Bilingual (Spanish, Korean, Chinese/English) preferred.

Responsibilities

overall operation, compliance, and fiscal management of 140+ units of affordable housing
ensuring a safe, secure, and well-maintained living environment
overseeing property operations, tenant occupancy, rent collection, regulatory compliance, and on-site staff supervision
coordinating facilities, fiscal, compliance, and tenant support services for POP Management, Catholic Charities Brooklyn & Queens (CCBQ), and external regulatory agencies
upholding and modeling the Agency’s Mission, Strategic Goals, and Best Practices with staff, tenants, and the broader community
ensuring human service needs of tenants are identified and addressed for all tenants through direct contact with tenants and collaboration with appropriate social services staff
ensuring properties are physically maintained in compliance with all applicable regulatory requirements, including HPD, HUD/REAC, DHCR, Low Income Housing Tax Credit (LIHTC), HDC, and building/fire codes
developing and overseeing ongoing maintenance and facility monitoring plans in collaboration with staff
conducting regular site inspections and walkthroughs; document facility needs and ensure timely resolution
responding to violations, audits, and facility-related inquiries; ensure buildings are audit-ready at all times
coordinating site visits with regulatory bodies and internal Agency departments
responding to emergencies promptly and coordinate interventions with appropriate POPM and Agency staff
working with Asset Management team to prepare annual building budgets and ensure properties operate within budget
coordinating with Fiscal staff on invoice processing, audits, and financial reporting
overseeing the full occupancy cycle, including unit inspections, apartment readiness, applicant interviews, documentation, tenant selection, and recertifications
managing rent collection, posting, arrears monitoring, and reporting
maintaining compliance with all funding sources and regulatory agreements
reviewing Onesite and other compliance reports regularly and resolve discrepancies
initiating communication with Compliance and Legal staff regarding tenants out of compliance or in rent arrears; ensure documentation supports housing court actions when necessary
assisting in preparing responses to DHCR, tax credit, HUD, and other monitoring agency reviews
maintaining accurate, confidential tenant files and electronic databases in accordance with Agency and regulatory requirements
monitoring income and expenses; alert appropriate staff to variances
ensuring timely submission of all required reports
developing and implementing supervision and training plans to ensure staff effectiveness and compliance
providing task supervision to maintenance and security staff as needed
ensuring all site staff complete required Corporate Compliance and Agency trainings