RESETTLEMENT CASE MANAGER- AFGHAN COMMUNITY PROGRAMS

Connecticut Institute For Refu•New Haven, CT

4d•$44,000•Onsite

About The Position

The Connecticut Institute for Refugees, Inc. (CIRI) is a statewide nonprofit organization that assists refugees and immigrants resolve legal, economic, linguistic, and social barriers so that they become self-sufficient, integrated and contributing members of the community. We are seeking a dedicated Resettlement Case Manager to provide in-person support, social services, and acculturation assistance to Afghan Humanitarian Parolees, Special Immigrant Visa (SIV) holders, refugees, and other eligible immigrant populations. This role focuses on supporting individuals and families after their initial resettlement period, helping them identify needs, set goals, and build the skills and connections required for long-term stability and independence. This position is ideal for someone who is hands-on, compassionate, highly organized, and committed to relationship-based work. Please note: This is a fully on-site role serving clients in the community. It is not a hybrid or remote position.

Requirements

Bachelor’s degree in a related field (social work, education, anthropology, psychology, international studies, women’s studies, public health, or similar)
At least 2 years of client-facing experience and/or 1 year working with vulnerable or underserved populations
Familiarity with Afghan culture and resettlement experiences
Strong organizational, communication, and prioritization skills
Exceptional interpersonal skills and ability to collaborate with diverse teams and service providers
Proficiency in Microsoft Office and experience using client databases
Reliable vehicle, valid U.S. driver’s license, and active auto insurance
Ability to assist with physical tasks related to housing set-up
Flexibility to accommodate occasional after-hours services

Nice To Haves

Verbal fluency in Dari and/or Pashto strongly preferred

Responsibilities

Provide ongoing, intensive, in-person case management and advocacy services
Conduct self-sufficiency assessments and collaborate with clients to set realistic goals and action steps
Deliver core services, including: Employment support
Benefits and public assistance navigation
ESL enrollment and coordination
Assistance with medical appointments and follow-up care
Make appropriate referrals to community resources that support integration and independence
Provide transportation to clients as needed to ensure access to services
Support clients in understanding and navigating U.S. systems and community norms
Assist with practical needs, including apartment set-up and household organization when required
Build trusting relationships that respect cultural context, trauma histories, and individual strengths
Learn and comply with all applicable state, local, and federal program requirements
Maintain timely, accurate case notes, documentation, and reports to meet federal auditing standards
Become proficient in multiple database systems used for tracking services and outcomes
Attend weekly supervision meetings and participate in annual performance evaluations
Collaborate closely with supervisors, colleagues, and external service providers
Services are delivered in person throughout New Haven and Bridgeport
Some evening or after-hours work may be required to meet client needs
Role includes physical activity such as assisting with apartment set-up and moving household items