Reserve Dispatcher (Part Time)

University of San Francisco

122d • $28

About The Position

A Dispatcher follows a leadership model that practices values based and community policing principles when responding to the needs of the community. In following this model, a Dispatcher practices leadership that is collaborative, creative, adaptive, based on influence, is multi-directional, and non-coercive. A Dispatcher provides services with the understanding that leaders, followers, and participants develop a common purpose to achieve mutual goals. A Dispatcher is responsible for maintaining effective and efficient communications between the campus law enforcement headquarters, campus patrol officers in the field, outside emergency and law enforcement agencies and the public by receiving, recording, and dispatching general and emergency information quickly, clearly and accurately. A dispatcher is required to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations. The Communications Center is operated 24 hours a day and a dispatcher may be required to work various shifts any day of the week including holidays. As part of the larger staff in Student Life, Public Safety employees collaborate and cooperate across divisions and departments to create a supportive University community which encourages student learning and development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.

Requirements

• High School Diploma required; college degree preferred.
• Knowledge of English language, spelling, grammar and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of telephone and/or face to face contact.
• Ability to communicate clearly and concisely, in English, both orally and in writing.
• Ability to comprehend, interpret, relay and document information via telephone, computer software or other related technology.
• Ability to screen and interpret general data and filter relevant information.
• Ability to effectively communicate with and elicit information from upset and irate community members.
• Ability to learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
• Ability to work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
• Ability to perform multiple tasks simultaneously.
• Ability to listen, understand and relay information via telephone and in person.
• Ability to remain calm and controlled under stressful periods while projecting a professional demeanor.
• Ability to exercise independent judgment and work with a minimum of supervision.
• Ability to establish and maintain positive and courteous working relationships with customers, the community and co-workers.
• Ability to work with the Communications Center team while maintaining assigned job responsibilities and duties.
• Ability to anticipate and adapt to fluctuating workloads in the Communications Center.
• Ability to communicate and receive constructive feedback and opinions to affect change.
• Ability to access and refer to information using available resources.
• Ability to read, interpret, understand and follow written and oral instructions and/or information.

Nice To Haves

• Successful completion of P.O.S.T. Dispatcher course should be completed within one year of appointment.

Responsibilities

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
• Dispatches Officer and CSO field units to specific locations using a two-way radio while documenting all actions in the computer-aided dispatch system.
• Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel and coordinates with SF DEM for Fire/EMS response.
• Receives requests for emergency and non-emergency services and liaisons with other USF departments as needed.
• Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched personnel.
• Maintains familiarity with area geography including major streets and campus buildings.
• Maintains understanding of current public safety policies and procedures for the USF Department of Public Safety.
• Responds to routine and non-routine inquiries regarding public safety; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service.
• Works various 8-hour or 12-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.
• Perform other related duties as assigned.

Benefits

• Hourly pay rate of $28.01.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED