Vail Resorts-posted 24 days ago
$22 - $24/Yr
Full-time • Entry Level
Keystone, CO
5,001-10,000 employees
Accommodation

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Kindred Resort Reservations Travel Consultant is responsible for managing guest reservations and communications with professionalism, warmth, and precision. This role is central to delivering Kindred Resort's luxury experience. You will handle reservation inquiries, support travel industry partners, and ensure every guest interaction reflectsour commitment to personalized service and operational excellence.

  • Sell the resort experience by providing detailed information to prospective guests and travel partners.
  • Capture sales from incoming calls, emails, and chats, converting inquiries into confirmed bookings.
  • Manage and respond to guest communications via phone, email, text and live chat platforms.
  • Coordinate reservation details to ensure guest satisfaction and seamless arrival experiences.
  • Support the Travel Industry team with wholesale and leisure reservation needs.
  • Follow sales techniques to maximize revenue and upsell opportunities.
  • Welcome and acknowledge guests according to Kindred standards; anticipate and address service needs.
  • Accommodate and document special requests, ensuring they are communicated to relevant departments.
  • Answer questions regarding resort facilities, services, and accommodations.
  • Assist individuals with disabilities and ensure all guests feel genuinely appreciated.
  • Input and access data in the reservation system with accuracy and attention to detail.
  • Indicate special reservation types (e.g., complimentary, employee discount, travel agent rates) using correct codes and rate structures.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Ensure personal appearance is clean and professional.
  • Follow proper escalation procedures when addressing guest concerns or service recovery situations.
  • Develop and maintain positive working relationships with colleagues.
  • Support team goals and contribute to a collaborative work environment.
  • Communicate clearly and professionally with guests and team members.
  • Participate in training and development initiatives to enhance service delivery.
  • High school diploma or GED
  • 2 years' experience providing exceptional guest service
  • 1 year experience selling directly to customers via voice
  • Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
  • Experience working in multiple systems required
  • Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
  • Clear, professional verbal and written communication skills required
  • Excellent and unwavering guest service skills with a warm, professional demeanor
  • Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • OPERA cloud property management system experience is a plus
  • Fluency in Spanish or Portuguese is a plus
  • Vacation planning experience a plus
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
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