The Supervisor, Reservations plays a critical role in overseeing the daily operations of the reservations team to ensure exceptional customer service and efficient booking processes. This position is responsible for managing reservation process performance and implementing strategies to optimize reservation workflows. The Supervisor acts as a liaison between customers and other departments to resolve issues promptly and maintain high satisfaction levels. They analyze reservation data to identify trends and opportunities for improvement, contributing to overall business growth. Ultimately, this role ensures that all reservation activities align with company standards and support the organization's goals for revenue and customer experience. This role will review definite room blocks in CI/TY, input and modify group & FIT booking, build room blocks in PMS/MARSHA, reconcile & house.