Reservations Supervisor (FT)

Montage International

85d • $26 - $28

About The Position

The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long term objectives; including profitable financial management, inventory management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.

Requirements

• College degree preferred.
• 2 years’ experience in a luxury hotel preferred.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
• Understanding of revenue reports, groups blocks, resumes and reports, as well as knowledge in commissions is preferred.

Responsibilities

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
• Audit Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks/goals.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.
• Provide assistance to management with revenue data entry and continuous updates on daily goals, events and statistics.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• May be asked to support other departments as needed including Front Desk in coverage and or shifts as part of operational support.

Benefits

• Opportunities for career growth.
• Training programs open to those seeking advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees