Reservations Specialist

Hilton Grand Vacations • Orlando, FL

382d

About The Position

As a Reservations Specialist, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you! Schedule: Monday thru Friday, 12:30pm-9pm (Weekend availability required). THIS IS AN IN-OFFICE POSITION.

Requirements

• 1 year of call center experience
• Strong communication skills, both verbal and written
• Excellent customer service and interpersonal skills
• Proficient in using phone systems and reservation software
• Knowledge of guest relations principles and practices
• Familiarity with hospitality management and hotel operations
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in data entry
• Flexibility to work shifts including evenings, weekends, and holidays

Responsibilities

• Answer incoming calls and assist guests with making hotel reservations
• Provide information about hotel amenities, room types, rates, and availability
• Process reservations accurately and efficiently in the reservation system
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Collaborate with other departments to ensure guest satisfaction
• Maintain knowledge of hotel policies, procedures, and services
• Utilize multilingual skills to assist international guests
• Perform night audit duties as needed

Benefits

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available.
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

What This Job Offers

• Job Type: Part-time
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees