Reservations Specialist

OLD EDWARDS HOSPITALITY GROUP LLC • Highlands, NC

11d • Hybrid

About The Position

Old Edwards Hospitality Group is seeking a personable, detail-oriented, and service-driven Reservations Specialist to join our team. This entry-level, Hybrid/Remote role plays a vital part in shaping the guest experience—from the first phone call through arrival and during the stay. Training Requirement: Candidates must be able to stay on property for four (4) weeks for paid training before transitioning to a Hybrid/Remote schedule.

Requirements

• Hospitality, reservations, guest services, spa, or customer service experience preferred (not required)
• Strong computer skills and comfort learning multiple systems
• Professional phone presence and excellent verbal communication
• High attention to detail and basic math skills
• Ability to multitask and stay calm in a fast-paced environment
• Weekend availability required; holiday availability preferred
• Excellent Communication, Interpersonal, Time Management, Organizational, Problem Solving, Patience and Multi-Tasking Skills Required.
• Exceptional Thoroughness and Attention to Detail Required
• Command of English Language required
• Must be Customer Service and Problem Resolution Oriented
• Requires Basic mathematical skills
• Knowledge and use in Microsoft Office Software Required
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must have ability to deal with problems involving several concrete variables in standardized situations.
• The employee is regularly required to use hands and fingers to type, write, file, etc.
• The employee is frequently required to sit.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Holiday availability preferred
• SMS Host Helpful
• Navis Helpful
• Second Language Helpful

Responsibilities

• Answer reservation and guest service calls professionally and warmly
• Book, modify, and cancel reservations accurately using the property management system (PMS)
• Assist guests with room selections, packages, spa services, dining, and resort experiences
• Clearly communicate rates, policies, and amenities
• Upsell room categories and experiences when appropriate
• Document guest preferences, special requests, and notes with accuracy
• Coordinate guest needs with Front Desk, Spa, and Operations teams to ensure a seamless experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed