Reservations Specialist (Part-Time) Work From Home
About The Position
About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Reservations Specialist you’ll enjoy these benefits and more : Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Sick Time Off Employee Assistance Program including counseling for employees and their family Reservations Specialist Overview: Sun Country Airlines is seeking a Reservations Specialist to assist with modifying existing reservations and planning new purchases, including flights and vacation packages.
Requirements
- High School diploma or general education degree (GED)
- Customer service, call center or related customer contact experience
- Previous multi-channel customer experience (email, SMS, social media, telephony)
- Demonstrated knowledge and aptitude to use computers and related technology; strong keyboard skills
- Excellent verbal, listening, and written communication skills
- High attention to detail
- Strong organizational, reasoning, and problem solving skills
- Employees must work from and maintain a home address within the United States.
- Reservations Specialists are required to maintain a quiet and professional home office environment, verify high-speed internet with at least 10 Mbps up and down, and complete multi-factor authentication and connection to VPN for Sun Country systems.
Nice To Haves
- Travel industry experience
Responsibilities
- Respond promptly and courteously to customer inquiries via phone or SMS regarding reservations and Sun Country’s services and offerings.
- Identify customer needs with effective questions and provide suitable options.
- Resolve customer conflicts regarding service.
- Assist with flight irregularities and schedule changes.
- Deliver excellent customer service while maintaining efficiency.
- Manage customer inquiries using multiple screens and resources.
- Stay updated on policies, procedures, and changes.
- Promptly inform immediate Supervisor or Manager of any problems and unusual circumstances; take corrective action when necessary and/or suggest alternative courses of action.
- Other duties assigned by management
Benefits
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Sick Time Off
- Employee Assistance Program including counseling for employees and their family
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
