Part-Time Reservations Representative (Remote)

JSX • Rapid City, SD

2d • $18 • Remote

About The Position

As a Reservations Representative at JSX, you'll play a vital role in delivering
world-class service to our Customers. Whether you're assisting with flight
reservations, responding to inquiries, or resolving concerns, your
professionalism and product knowledge ensure every Customer feels supported and
appreciated. In this role, you'll be empowered to create lasting impressions and
provide first-contact resolutions that reinforce our brand's reputation for
warmth, consistency, and care.

Requirements

• 1+ years of experience in a Customer Support or Contact Center environment.
• Proficiency using Microsoft Office Suite.
• Strong working knowledge of software applications used in customer support/reservations (or similar).
• Proficient in keyboarding and multitasking in real time.
• Read, write, and speak English fluently.
• Must be willing to travel to Dallas, Texas for training
• Ability to work a flexible schedule including early mornings, mid-days, nights, weekends, overnights, and holidays.
• Associate's degree (or similar).

Nice To Haves

• Customer Support within the Travel/Aviation Industry.
• Current residents of the Dallas-Fort Worth Metroplex or Rapid City, SD highly preferred.

Responsibilities

• Respond promptly to Customer questions via phone with accuracy and empathy.
• Handle service-related concerns with grace and professionalism, aiming for first-contact resolution.
• Guide Customers through the booking process, changes, and travel policies with clarity and confidence.
• Collaborate with internal teams when escalations or operational issues arise.
• Stay current on JSX products, promotions, and procedures to ensure consistent service delivery.
• Support a culture of hospitality, efficiency, and brand pride—one conversation at a time.

Benefits

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees