Reservations Representative

Hilton Grand Vacations•Orlando, FL

32d•Onsite

About The Position

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. As a Reservations Representative, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you! Schedule: Monday through Friday, 12:30pm-9pm (Weekend availability required) THIS IS AN IN-OFFICE POSITION

Requirements

1 year of call center experience
Strong communication skills, both verbal and written
Excellent customer service and interpersonal skills
Proficient in using phone systems and reservation software
Knowledge of guest relations principles and practices
Familiarity with hospitality management and hotel operations
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy in data entry
Flexibility to work shifts including evenings, weekends, and holidays

Responsibilities

Answer incoming calls and assist guests with making hotel reservations
Provide information about hotel amenities, room types, rates, and availability
Process reservations accurately and efficiently in the reservation system
Handle guest inquiries, requests, and complaints in a professional and timely manner
Collaborate with other departments to ensure guest satisfaction
Maintain knowledge of hotel policies, procedures, and services
Utilize multilingual skills to assist international guests
Perform night audit duties as needed

Benefits

Paid training: You will earn as you learn to be a Hilton vacation specialist and brand ambassador.
Career Growth: We believe in developing our current talent, we promote within.
Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Benefits start on your first day of work with no waiting period!

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