Reservations Rapid Response PBX Agent

Crescent Careers • Horseshoe Bay, TX

3d

About The Position

The Guest Services Agent (PBX) serves as the resort's primary communications hub. This role is responsible for managing in-house telecommunications, coordinating guest requests via the HotSOS platform, and facilitating reservations for accommodations, dining, and resort activities.

Requirements

• High School Diploma or GED.
• 6–12 months of related experience in a call center or hospitality environment preferred.
• Proficiency in Microsoft Office; ability to learn proprietary hospitality software.
• Strong math skills (calculating discounts/percentages) and excellent problem-solving abilities.

Responsibilities

• Manage in-house room bookings and promote resort packages to maximize revenue yields.
• Act as the central point of contact for spa, golf, dining, and transportation reservations.
• Manage all internal calls with professional etiquette and route external inquiries to Sales.
• Utilize Property Management Systems (PMS) and HotSOS to track guest requests and ensure timely service delivery.
• Resolve basic guest accounting inquiries and escalate complex billing issues.

Benefits

• Comprehensive Insurance: Medical, Dental, and Vision coverage.
• Long-term and Short-term Disability insurance.
• Major Illness and Accident Insurance.
• 401(k) plan with a competitive employer match
• Accrued paid vacation and paid Holidays.
• Exclusive discounts at all Crescent Hotels & Resorts properties.
• Limited access to premier resort amenities (e.g., Golf).
• Generous discounts at our on-site retail outlets and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED