Reservations Product Owner

Delta Air Lines, Inc.•Atlanta, GA

43d

About The Position

Delta's Reservations Technology and Innovation team is redefining how customers and employees experience travel. We're looking for a Product Owner who will own and evolve our workforce management and specialist frontline tools platforms, ensuring they deliver measurable value for both our customers and Reservation specialists. If you thrive at the intersection of technology, people, and business outcomes, this is your opportunity to make a meaningful impact.

Responsibilities

Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
Own and prioritize the product backlog to deliver high-value features aligned with business goals
Write clear user stories, features, and acceptance criteria that capture both functional and non-functional needs
Serve as the voice of the customer, balancing usability, business outcomes, and technical feasibility
Partner with Product Managers, designers, engineers, and stakeholders to deliver intuitive, impactful solutions
Actively participate in agile ceremonies (planning, grooming, demos, retrospectives) and champion best practices
Align with other Product Owners to manage dependencies and maintain a cohesive product ecosystem
Monitor adoption, satisfaction, and operational efficiency to measure product success
Communicate progress, risks, and outcomes transparently with business and IT leaders
Foster a culture of collaboration, inclusion, safety, and continuous improvement