Classic Vacations-posted about 1 year ago
Full-time • Mid Level
Remote • Annapolis, MD
Administrative and Support Services
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The Reservations Manager at Classic Vacations is responsible for leading the Reservations Supervisors and managing the day-to-day operations of the contact center. This role focuses on ensuring exceptional service delivery to clients, analyzing performance metrics, and collaborating with various internal teams to enhance business growth. The manager will also handle escalations, conduct testing, and support recruitment efforts, all while fostering a positive team environment.
