Full Time - Reservations Manager

Schulte Hospitality Group•Plymouth, MI

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team at Saint Johns Resort! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group , you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Hotel Management, Business and/or related degree preferred
Minimum of two (2) years revenue/reservations management experience with multiple systems.
Exceptional customer service and relationship-building skills with the ability to foster effective relationships with staff, management, and clientele.
Excellent verbal and written communication skills with the ability to clearly present ideas and information.
Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
Highly proficient in computer systems including Microsoft Office, internet applications, and hotel reservations and sales systems.
Strong analytical skills with the ability to interpret reservation data, pacing, and market trends to support operational decision-making.
Knowledge of hotel revenue and inventory management principles.
Strong leadership skills with the ability to train, coach, and develop team members.
High attention to detail with a strong focus on accuracy in reservations, reporting, and inventory management.
Ability to make effective and timely decisions in support of both guest satisfaction and operational efficiency.
Strong problem-solving skills with the ability to resolve reservation, group, and system-related issues.
Ability to coordinate effectively across multiple departments and external partners.
Ability to use moderately complex computer systems and troubleshoot basic software issues.

Responsibilities

Support revenue performance through effective inventory and reservations management
Apply revenue management principles within reservations operations to support overall hotel performance
Review and interpret market and internal data to identify trends, opportunities, and risks.
Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly), including 14-day and monthly outlooks.
Monitor booking pace, segmentation, and distribution channels to provide insights supporting pricing and inventory decisions.
Support execution of pricing strategies, packages, and brand initiatives in collaboration with hotel leadership and corporate teams.
Support channel management and ensure accuracy in rate and inventory distribution.
Maintain ownership of group and transient inventory, ensuring accurate block management, pick-up tracking, and cut-off compliance.
Oversee group reservations processes, including rooming lists, billing, VIP handling, and event documentation.
Coordinate with internal departments and external partners to ensure seamless group execution and guest experience.
Establish and enforce reservation procedures that align with revenue strategies and service standards.
Review group files and resumes for accuracy prior to arrivals; ensure operational readiness.
Support reservation demand during peak periods and ensure service standards are consistently met.
Lead, train, and develop reservations team members to achieve performance and service excellence.
Monitor productivity and service levels; provide coaching and accountability.
Align staffing and workflows with business demand and operational needs.
Participate in revenue, group pick-up, and operational meetings; lead sessions as needed.
Maintain accurate reporting systems and historical performance data.
Support reservation sales efforts and cross-functional collaboration.
Perform additional duties as assigned to meet business objectives.

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!