GLUAU Reservations Manager

Oahu•Honolulu, HI

3d•$41,000 - $45,000

About The Position

This position is responsible to lead, coordinate and directly manage Reservations staff members in providing quality customer focused service delivery and creating the synergy necessary to enhance the guest’s experience and overall satisfaction. In collaboration with staff development and required feedback and assist to answer all incoming calls and manage all online inquiries.; provide each team the necessary data in a timely manner to ensure smooth operations and guest service. To be accomplished through daily supervision, staffing, training, coaching, counseling, scheduling, and visually monitoring performance. The incumbent will contribute to the accomplishment of company practices and objectives that strive to provide a high-performance culture with emphasis on quality, productivity, and the ongoing development of a superior workforce.

Requirements

Must have a High School Diploma or equivalent.
Skilled in the use of computers, adapt to new technology, keep abreast of changes, learn new programs quickly, use technology to improve productivity.
Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Publisher)
Must have a positive attitude and takes initiative with a strong desire to learn.
Keep information organized and accessible, work systematically/efficiently, manage time well, promote mutual respect, keep workplace clean and safe, support safety programs, ensuring confidentiality of all information.
Attend all trainings and meetings as required and needed.
Must be able to work flexible schedule.
Meets all deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.
Prioritizes well, shows energy, reacts to opportunities, and instills urgency in others.
Effectively communicate on all levels from staff to management
Organized, able to multi-task and meet deadlines
Able to deal with high stress and physical aspects of position
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning
Able to handle customer questions, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
Takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems
Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere

Responsibilities

General clerical duties including, but not limited to, copying, faxing, mailing, and maintaining the filing system.
Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
Manage all guest issues and ensure response to all queries and monitor flow of tables and recommend ways to increase revenue.
Supervise efficient working of reservations agent and provide training to resolve all issues and provide training to employees to maintain all everyday schedule.
Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
Process and approve all timesheets for payroll.
Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.
Keep an accurate record of the reservations by inputting them in the computer
Notifying agents and clients of any changes in departure locations, sold out days,cancelations due to weather
Prepare passenger manifests for all packages for escorts/luau gate/ hostess
Prepare all upgrade packages with correct tickets / wrist bands
Issue starts monies, radios, and ipads to the escorts and luau gate person
Collect payment from clients or agents at the office
Order luau tickets, stationery, and other department forms
Assist the sales department with Sales blitz
Performs other related duties as assigned or requested.