Reservations Manager @ Bandon Dunes Golf Resort

Dream Golf • Bandon, OR

16d

About The Position

As the Reservations Services Manager at Bandon Dunes Golf Resort, you'll oversee the entire reservations operation—managing both our Coos Bay office team and remote agents who connect guests with their dream golf vacation. You'll lead supervisors, reservation specialists, and PBX operators, ensuring everyone delivers exceptional service regardless of where they're working. Your day involves coaching your teams across locations, troubleshooting technical issues, and solving problems that keep our booking engine running smoothly. You'll balance the numbers side—maximizing occupancy and tee time utilization—with the people side, building teams that genuinely help guests create their perfect trip of a lifetime . About Bandon Dunes Golf Resort: Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve and the new Shorty's opened in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon. Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone. Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

Requirements

• You've managed people and operations before. At least 2 years of management, supervisory, or leadership experience, ideally in hospitality. Call center or hotel property management system experience is particularly valuable because you understand phone-based operations and how to maintain service quality across locations.
• You're a strong communicator. You write clearly, speak effectively, and interact professionally with staff, guests, and vendors—in person, by phone, and in writing. You can explain a technical issue to IT, coach someone through a performance concern, and present updates to leadership with equal confidence.
• You handle multiple priorities without dropping balls. You can schedule staff, approve payroll, troubleshoot a software issue, resolve a guest complaint, and prepare for a technology rollout—sometimes all in the same day. You stay organized under pressure and know how to prioritize.
• You're technically capable. You're proficient in Microsoft Office Suite and can learn reservation and property management software platforms. You're comfortable with first-level troubleshooting and know when to escalate technical issues.
• You have payroll and scheduling experience. You've managed payroll approvals, timekeeping accuracy, and staff schedules before. You understand how to keep expenses within budget while maintaining adequate coverage.
• You lead with professionalism. You maintain composure, delegate effectively, manage your time well, and hold yourself and others accountable. You're adaptable during system changes and follow through on projects with focus and enthusiasm.
• You have the practical requirements. Ability to pass background check. Willingness to work days, evenings, weekends, and holidays as business demands.

Responsibilities

• Run a multi-location operation.
• Build and lead teams that guests trust.
• Keep operations running without a hitch.
• Navigate change and emergencies.
• Make sure we're fully booked.
• Deliver exceptional guest service.
• Connect the dots across the organization.
• Lead with commitment.

Benefits

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed