Reservations Manager

Davidson Hospitality Group • Lake Buena Vista, FL

14d

About The Position

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights! Are you a detail-oriented and guest-focused professional with a passion for delivering exceptional service? We are seeking a motivated and enthusiastic Reservations Manager to join our team! As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient operations of our reservation department. Your energetic and proactive approach will contribute to enhancing guest satisfaction by managing room inventory, maximizing revenue, and providing personalized service. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy building relationships with guests and colleagues, this is your opportunity to make a significant impact and contribute to our guests' unforgettable experiences.

Requirements

• Previous experience in a reservations management role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in reservation systems and hotel property management systems.
• Knowledge of revenue management principles and techniques.
• Attention to detail and accuracy in data entry.
• Leadership and team-building skills.

Nice To Haves

• Marriott reservation / front desk with Lightspeed and GXP highly preferred
• Bachelor's degree in hospitality or a related field preferred.

Responsibilities

• Oversee the daily operations of the reservations department.
• Manage room inventory, rates, and availability to maximize revenue.
• Provide personalized service to guests, assisting with inquiries and resolving issues.
• Train and supervise reservations staff, ensuring exceptional customer service.
• Monitor reservation systems and ensure accurate and timely data entry.
• Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures.
• Analyze data and generate reports to track performance and identify areas for improvement.
• Implement strategies to increase reservation conversions and upsell opportunities.
• Join our dynamic team as a Reservations Manager and be part of a hospitality organization dedicated to exceeding guest expectations. Apply now and contribute to creating exceptional guest experiences at our hotel or resort!

Benefits

• Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.
• A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
• In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
• In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match
• Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Davidson Hospitality is a drug free workplace.
• Pre-employment drug test and background check required.
• We participate in E-Verify.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager