Reservations Manager

Davidson Hospitality Group•Lake Buena Vista, FL

About The Position

Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights! Are you a detail-oriented and guest-focused professional with a passion for delivering exceptional service? We are seeking a motivated and enthusiastic Reservations Manager to join our team! As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient operations of our reservation department. Your energetic and proactive approach will contribute to enhancing guest satisfaction by managing room inventory, maximizing revenue, and providing personalized service. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy building relationships with guests and colleagues, this is your opportunity to make a significant impact and contribute to our guests' unforgettable experiences.

Requirements

1-2 years experience in a hotel/resort reservations or Front Office management role preferred
Excellent communication and interpersonal skills.
Must have strong organizational and time management abilities.
Proficiency in reservation systems and hotel property management systems - Lightspeed/MARSHA experience preferred.
Knowledge of revenue management principles and techniques.
Attention to detail and accuracy in data entry.
Leadership and team-building skills.
Bachelor's degree in hospitality or a related field preferred.

Responsibilities

Oversee the daily operations of the reservations department.
Manage room inventory, rates, and availability to maximize revenue.
Provide personalized service to guests, assisting with inquiries and resolving issues.
Train and supervise reservations staff, ensuring exceptional customer service.
Monitor reservation systems and ensure accurate and timely data entry.
Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures.
Analyze data and generate reports to track performance and identify areas for improvement.
Implement strategies to increase reservation conversions and upsell opportunities.
Join our dynamic team as a Reservations Manager and be part of a hospitality organization dedicated to exceeding guest expectations.
Apply now and contribute to creating exceptional guest experiences at our hotel or resort!