Reservations Internet Coordinator
About The Position
The role of Reservations Internet Coordinator is to provide prompt, courteous, and efficient handling of all requests for guest reservations, changes, cancellations, and information about our properties via email and phone. You will be assisting customers in booking suitable reservations at one of our various properties. You accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us. You help customers in altering or canceling reservations, as necessary.
Requirements
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
- Ability to read, write, speak, understand, and communicate in basic English preferred
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency and email communication skills
- Detail oriented and thorough
- Ability to remain discreet and respect the privacy of guests
- Ability to perform consistent work to the highest of standards
- Ability to interact with guests in a pleasant friendly way
- Ability to operate computer systems quickly and efficiently
- Basic knowledge of reservation systems
- Basic knowledge of data entry
- Ability to describe and upsell location offers
- Ability to communicate clearly and professionally
- Excellent verbal communication skills
- Excellent written communication skills
- Time management skills
- Ability to work as a team efficiently and effectively
- Frequent keyboarding
- Frequent sitting
Nice To Haves
- Previous experience in a related field preferred
- Previous hospitality experience preferred
Responsibilities
- Return voicemails and respond to emails within 24 hours
- Assist customers in making, altering, or cancelling reservations
- Assist guests with reservation information, confirmations, and additional details
- Answer questions regarding rooms, facilities, rates, and events
- Accurately record customer information
- Ensure the hotel meets revenue targets
- Ensure that billing and credit card agreements are managed and controlled
- Process deposits and deposit refunds
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Reviewing and monitoring online reservations booked through outside sources to ensure accuracy
- Provide clear descriptions of hotel features and amenities
- Maintain the standards of Forbes rated establishments
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
