Reservations Coordinator - Full Time - Holiday Inn Dulles - Starting at $17/hour

B. F. Saul Company Hospitality Group • Sterling, VA

425d • $35,360 - $35,360

About The Position

The position at B. F. Saul Company Hospitality Group is focused on maximizing total sales and revenue penetration for a portfolio of business class hotels. The role involves managing reservations, ensuring proper inventory control, and maintaining strong relationships with guests and team members. The position requires working varying shifts, including some weekends and holidays, to meet and exceed sales goals and enhance guest experiences.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Previous hotel front desk experience highly preferred.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

• Answer all calls, internal and external, in a quick, courteous and professional manner.
• Answer all reservations inquiries from email and phone.
• Enter all reservations in the Opera Management System.
• File work accurately.
• Learn and follow different procedures for the various reservation sources such as individual call-in, group, GDS, Booking.com, Quikbook, Expedia, and Sales office.
• Check room availability periodically.
• Build and enter all group and airline/contract blocks and rooming lists and create personalized group websites and web link as needed.
• Monitor cut-off dates, release unused blocked rooms in a timely manner and control all reservations against the blocks built.
• Communicate with Sales Managers and front desk on status of group information (i.e. resume/staff meeting).
• Maintain good relationships with general managers, sales leaders and corporate team members.
• Review any duplicate & invalid credit card reservations with the FD team.
• Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs.
• Communicate all inventory levels to help the overall strategy of the hotel to maximize RevPAR and hotel goals and monitor room type availability daily.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
• Produce required volume of work by planning, organizing and prioritizing work duties.
• Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees