Marriott International-posted about 1 year ago
$31,200 - $31,200/Yr
Full-time • Entry Level
Raleigh, NC
Accommodation

The Reservations Coordinator at Raleigh Marriott Crabtree Valley is responsible for managing guest reservations and providing exceptional customer service. This role involves maintaining knowledge of hotel amenities, local attractions, and ensuring a smooth check-in and check-out process for guests. The position requires flexibility in scheduling and a commitment to upholding the hotel's standards and procedures.

  • Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
  • Accurately provides directions and information regarding the immediate and metro area.
  • Reads log book(s) and memos daily to stay informed.
  • Keeps up-to-date on in-house groups and functions.
  • Demonstrates readiness to assist guests by 'posting up'.
  • Follows security procedures regarding room keys and masters.
  • Assists in pre-registration and blocking of reservations when necessary.
  • Has thorough knowledge of hotel credit and check cashing policies and procedures.
  • Handles guest check-in and check-outs in a courteous and professional manner.
  • Knows cancellation procedures and walk procedures for reservations.
  • Promotes guest-related programs such as Marriott Rewards and Comment Cards.
  • Maintains neatness and order in the work area.
  • Balances all cashiering transactions consistently.
  • Handles multiple tasks during peak times and uses slow periods efficiently for stocking supplies and cleaning.
  • Ensures accuracy in paperwork and registration cards during check-in functions.
  • Knows selling strategy at all times and adheres to all credit policies.
  • Demonstrates thorough knowledge of emergency procedures.
  • Possesses knowledge of all Front Office positions including Front Desk, Bellstand, AYS, Concierge, and Rooms Control.
  • Is open to a flexible schedule and carries out reasonable requests by management.
  • Offers the best possible service through courteous phone answering procedures.
  • Understands various payment options and procedures of Room Service.
  • Records customer complaints in the Guest Response Program in a timely manner.
  • Ensures appropriate responses to guest problems and follows up in a timely manner.
  • Uses sales dialogue in selling the Room Service menu and beverages.
  • Prepares wake-up call sheets and sets wake-up clocks as requested.
  • Handles mail and messages per outlined procedures.
  • Attends all scheduled department meetings and completes Service Excellence class with required score.
  • POS experience
  • Front desk experience
  • Associate's degree
  • Hotel experience
  • Entry level position
  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Vision insurance
  • Opportunities for advancement
  • Flexible schedule
  • Life insurance
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