Reservations Coordinator / "At Your Service" Associate PM FT $15 - Marriott Crabtree, Raleigh, NC
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About The Position
We are hiring a Reservation Clerk/AYS! The Reservation Clerk is responsible for maintaining complete knowledge of hotel amenities and layout, local attractions, and airport transportation. This role requires the ability to accurately give directions and information regarding the immediate and metro area, as well as keeping up-to-date on in-house groups and functions. The clerk will assist in pre-registration and blocking of reservations when necessary, handle guest check-in and check-outs in a courteous and professional manner, and promote guest-related programs such as Marriott Rewards. The position also involves balancing cashiering transactions, maintaining neatness in the work area, and ensuring that all customer complaints are recorded and addressed in a timely manner. The clerk must demonstrate thorough knowledge of emergency procedures and be open to a flexible schedule.
