Reservations Consultant - Sales Agent Global

Scenic Tours Europe AG

1d•Remote

About The Position

From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK, Scenic and Emerald Cruises are a true success story within the travel industry. The Scenic story began in 1986, when our founder Glen Moroney began operating coach tours throughout Australia, quickly expanding into New Zealand, Norfolk Island, and South Africa. By the end of the decade, Scenic was hosting tours to Canada and Alaska, and in 2008 we launched our unique Space-Ships and began offering luxury all-inclusive river cruises throughout Europe. In 2019, Scenic also launched the World’s First Discovery yacht, Scenic Eclipse. Emerald Cruises was formed in 2013 to offer a contemporary and inclusive cruise experience. Fast forward to 2025 and we have 10 Star-Ships sailing the rivers of Europe and Southeast Asia, and two ultra-luxury yachts that explore the most desirables coastlines and oceans. Scenic Group is looking to hire a Reservations Consultant to join our team. This is a remote role. RESERVATION CONSULTANT – SALES AGENT GLOBAL Build a career with a global company. Supportive Leadership Team & Company Culture. Do you have a desire to deliver exceptional travel experiences to your guests? Love talking about amazing luxury travel destinations such as Europe, Africa, South America and Antarctica to name a few? Have exceptional communication, customer service and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? …… Then we are looking for you! We are currently recruiting for home-based Reservation Agent positions for our Inbound Contact Center team. This is a full-time phone-based role so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Agent.

Requirements

Positive, can-do attitude
Reliable and self-motivated
Able to work with minimal supervision
Excellent communicator with colleagues, leaders, direct guests & travel advisors
Highly organized and able to prioritize assigned tasks for optimal use of time
A drive for delivering excellent guest experience
Exceptional problem-solving skills, accuracy and high attention to detail
Quick learner with a desire to develop & grow within a collaborative team environment
Team-oriented and results-driven
Competent computer skills
Able to multi-task and handle projects in between calls
Participate in and adapt to an ever-changing environment
Experience with an ocean-cruising company; luxury travel experience preferred
Experience with Sabre flight software a plus
Experience in a call center (customer service/hospitality environment)
Experience in the Cruise Industry or Travel industry

Responsibilities

Deliver exceptional guest experience either over the phone or via email
Process sales calls to close new individual sales for direct guest and travel advisors
Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises & Tours
Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
Follow sales techniques to close sales and maximize company revenue
Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
Effectively communicate and follow-up with guests and travel advisors to collect payment
Develop positive working relationships with various departments and staff worldwide
Adhere to company policies and guidelines including attendance and workforce adherence
Provide 5-star service at all times to our direct guests and travel advisor partners
Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.