Reservations/Conference Accomm. Intern - Summer 2026

Grand Traverse Resort and Spa • Acme, MI

117d

About The Position

Our Reservations & Conference Accommodations Department is looking to fill a reservation internship for summer 2026. Hospitality or related majors are encouraged to apply. This position educates and entices callers into booking a reservation while matching the caller’s needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill for the resort on the phone. Our conference accommodations team works with the conference services department to ensure that all conference and event bookings are secured with accurate room blocks as well.

Requirements

• Relevant experience or experience with customer service
• MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship

Nice To Haves

• Enthusiasm & Professionalism
• Excellent oral and written communication skills
• Detail Oriented
• A pleasant, outgoing, friendly, and customer service driven person is a must for this position

Responsibilities

• Accurately book reservations in the computer, inputting correct departmental codes
• Answer phone calls promptly and professionally
• Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available
• Know/Understand all special promotions, packages, and rates
• Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
• Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures
• Typing, filing, and other clerical duties pertaining to the Reservations Department
• Attend GTRS Orientation and Guest Relation classes
• Maintain an up-to-date information book and email
• Report any unusual requests and disgruntled guests to manager
• Maintain a clean and neat work area
• Adhere to company/departmental policies and procedures including all safety and emergency procedures
• Follow proper grooming and dress standards set forth by the Employee Handbook
• Maintain good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Understand and abide by environmental practices of the resort
• Other duties as assigned

Benefits

• Flexible schedule, 30-40+ hours per week

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees