Reservations Concierge Summer '26

LMLC OPERATIONS LLC•Bozeman, MT

32d

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Member Services department is currently seeking candidates for a Reservations Concierge for the upcoming Summer season! Our Summer employment months are June - September. The purpose of the Reservations Concierge is to be the most extraordinary “first impression” Members and receive when they reach out to coordinate all aspects of their stay. They assist various tasks prior to and during visits and providing information about the Club. Reservations Concierge is responsible for guest tracking and management, dining reservations, event registrations and check in, and transportation and rental car booking, spa, etc.

Requirements

High School Diploma or GED
1-2 years’ experience in customer service
Strong verbal and written communication skills
Valid Driver’s License
Competence in Microsoft Office Suite, especially Word, Excel, and Outlook
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

Nice To Haves

Experience Working at Large Club, Resort or Private Club
Strong verbal/written communication
Interpersonal & analytical skills

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest,maintainingoutstanding service standards, solid productknowledgeand all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guestsat all times, take pride inrepresentingYellowstone Club professionally with ourMembersand guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures tomaintaina secure and safe environment for employees, Members, and guests at all times. In the event ofan accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resourcesimmediately.
Maintain a favorable working relationship with all companyemployeesto foster and promote a positive working environment.
Digitally interactwith Members, guests, and prospective Members to obtain and disperse informationdigitally.
Seeksmost efficientmanner in whichto meet Member expectations.
Providesaccurateandtimelyinformationregardingservices, events, andlocalarea activities.
Understand and effectively complete Member and guest registration on a daily basis.
Facilitates dining reservations, transportation and rental car bookings, flower and balloon orders, and event registrations for Members, guests, and prospective Members.
Interfaces with other departmentsin order tomeet Member, guest, and prospective Member requests.
Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile,emailand mail.
Assistswith event check-in
Perform all duties and responsibilities ina timelyand efficient mannerin accordance withestablished Clubpolicies, procedures, and standards of service to achieve the overallobjectivesof this position.
Meet departmental productivity, organization, punctuality/attendanceand consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of ourMembersat alltime.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors,managersand directors.
Perform work in a safe andhigh qualitymanner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings,weekendsand holidays. Long hours may be required due to business demands.