Reservations & Communications Supervisor

Four Seasons•Jackson, WY

58d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America's most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities. Four Seasons Resort and Residences Jackson Hole is looking for a Reservations and Communications Supervisor. The Reservations Supervisor is responsible for all room reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Event Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.

Nice To Haves

1 year previous reservations experience .
Knowledge of Operations front/back of house .
Previous experience in High Volume Call Center .
Must have strong written and verbal communication skills.
Comprehensive computer and analytical skills .
Superior guest service and salesmanship skills .
Proficient in Opera, Microsoft Excel, and Outlook.
Work well under pressure, multitasking and team player .
Detail oriented organizational skills and thinks strategically .

Responsibilities

Process all group turnovers in a timely and accurate manner.
Review inventory and forecast to assist with decision making for groups.
Communicate all group activity with necessary people
Run daily reports
Communicate with other departments group pick up
Communicate all group activity to Director of Revenue Management to assist in making yield decisions .
Provide necessary information to other departments full and accurate information about groups
Assist in the daily leadership of the Reservations department
Assist reservations team with general task as needed, including transient reservations.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.