Reservations & Booking Agent

Nemacolin • Farmington, PA

115d • $15 - $25

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The individual in this position answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, coordinates guest activities with other departments to ensure an optimal experience, and may be provided additional responsibilities to help future support the team and grow transferable skills! Reservations Agents can earn $15- $25/hr in total compensation with the commission plan on top of their hourly wage! This is a non-remote position and is conducted onsite at Nemacolin.

Requirements

• Friendly and out-going personality.
• Excellent communication skills.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts - including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.
• Completion of a high school diploma or equivalent.
• Minimum of 2 years of experience in a guest service role.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Goes above and beyond - whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Answer incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings.
• Follow up on voicemails and leads by making outbound phone calls.
• Engage in a sales process to help uncover guests' needs and sell the resort and resort experiences.
• Demonstrate Five-Star and Five-Diamond Service Standards.
• Make accurate reservations to help curate memorable stays.
• Processing gift card orders.
• Other job duties as assigned.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance
• Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Access to Wisteria Associate Community with Pub, Market, and Fitness Center
• Associate Recognition programs
• Opportunities for advancement
• Mentoring and coaching programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED