Reservations Associate

Forest Home•Forest Falls, CA

13d•$20 - $20•Onsite

About The Position

The Reservations Associate is responsible for assisting in the registration and check-in process for program events, as well as providing excellent customer service to program guests. This role supports the coordination of reservations, guest communication, and administrative processes to ensure a smooth and hospitable experience for all attendees.

Requirements

High school diploma or equivalent.
Uphold and support Forest Home’s Mission, Vision, and Core values.
Demonstrate a professional attitude through performance, appearance, and demeanor.
Ability to pray with guests and staff when appropriate and represent Forest Home’s Christian mission in interactions.
Flexible, dependable, and able to perform a variety of tasks.
Signed Statement of Faith.
Excellent customer service, verbal, and written communication skills.
Strong teamwork skills and a servant-hearted, Christ-like approach.
Self-starter with the ability to streamline processes and complete high-quality work.

Nice To Haves

Experience in customer service, administration, or hospitality related fields.
Experience in a camp, retreat center, or ministry environment.

Responsibilities

Work under the guidance of the Reservations Manager who oversees registration and check-in for all programs (Family Camp, Radiant Discipleship Program, Youth, and Children’s).
Serve as a point of contact for guests (group leaders, parents, and individual registrants), providing timely, professional, and courteous communication via phone and email.
Respond to a high volume of daily inquiries related to registrations, reservations, and general camp information, including troubleshooting issues within the registration system.
Return voicemails and assist callers with questions, changes, or concerns regarding their reservations.
Communicate with group leaders regarding missing registrations, required forms, balances, and other pre-arrival needs.
Provide clear and helpful follow-up communication regarding outstanding items such as medical forms, rosters, and payments.
Maintain a gracious, service-oriented, and Christ-like attitude in all interactions.
Consistently demonstrate a positive, flexible, and solution-oriented attitude, especially during high-volume or fast-paced seasons.
Prepare guest check-in materials including printed packets, nametags, keys, and wristbands, and other required documents.
Conduct on-site check-in for program groups and individual registrants, ensuring accuracy and a welcoming guest experience.
Audit and manage group rosters to ensure all campers and counselors are properly registered in the system.
Track and follow up on missing items including medical forms, required documents, and outstanding balances.
Process reservation updates such as adding or adjusting attendee counts and maintaining accurate records.
Support background check processes for registered counselors in compliance with safety requirements.
Assist in processing and recording payments, including credit card transactions, within the reservation system.
Prepare for check-in days by reviewing rosters, confirming documentation, and finalizing materials ahead of guest arrival.
Send reminder communications to upcoming groups outlining outstanding requirements and next steps.
Aid in other Reservations-related administrative tasks as needed.