Reservations and Leasing Coordinator- Bryant Real Estate- Carolina Beach

Townebank•Carolina Beach, NC

3d•$18 - $19

About The Position

Essential Functions of the Position Maintain a knowledge of all current and future available properties. Greet and assist all vacation guests, prospective and current residents, and owners. Complete all processes for entering reservations, adjusting reservations, or canceling reservations. Assist with move-ins, move-outs and rent receipts for annual residents. Explain lease and all appropriate addenda to new residents. Review guest contracts to update reservations and process payments. Compiles and processes applications for approval as necessary for annual tenants. Explain contract and company policy to all prospective vacation guests. Shows properties to prospective guests and tenants. Assists with resident relations. Accepts and completes Notice to Vacate forms. Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur. Other duties as assigned.

Requirements

Ability to work effectively and in a fast paced, constantly changing environment.
Solid multi-tasking skills along with the ability to meet deadlines.
Willingness and ability to work weekends and holidays as the business requires.
Excellent verbal and written communication skills.
Professional appearance along with a positive attitude, be a team player and be willing to learn.
Strong critical thinking skills.

Nice To Haves

Working understanding of Microsoft Excel and pivot tables is a plus.
Prior experience with vacation rental software Track or AppFolio is a plus.

Responsibilities

Maintain a knowledge of all current and future available properties.
Greet and assist all vacation guests, prospective and current residents, and owners.
Complete all processes for entering reservations, adjusting reservations, or canceling reservations.
Assist with move-ins, move-outs and rent receipts for annual residents.
Explain lease and all appropriate addenda to new residents.
Review guest contracts to update reservations and process payments.
Compiles and processes applications for approval as necessary for annual tenants.
Explain contract and company policy to all prospective vacation guests.
Shows properties to prospective guests and tenants.
Assists with resident relations.
Accepts and completes Notice to Vacate forms.
Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
Other duties as assigned.