Reservations Agent

Four Seasons Hotels and Resorts • Chicago, IL

318d • $24 - $26

About The Position

The Reservations & Communications Agent is an essential member of the reservations team dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

Requirements

• Exceptional communication skills and command of the English language.
• Additional language preferred but not required.
• Completion of Post-Secondary Education in Hospitality or related field.
• Previous experience in Reservations and/or Front Office managing a high call volume.
• Strong Customer Service, Multi-tasking, and Communication Skills.
• Knowledge of Opera Property Management System and ability to operate other various electronic systems.
• Service Passion for Luxury Hospitality.
• Requires attention to detail and problem-solving skills.
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Book Room, Spa, and Restaurant reservations via phone, email requests, and guest in-house requests.
• Provide general information about the hotel and assist callers as well as respond to emergencies by connecting the appropriate individuals by phone or radio.
• Act as the friendly and courteous voice of the operator.
• Be an authority on all restaurant food menus, alternative cuisine, and all beverage lists.
• Oversee the entire sequence of service ensuring guest room accommodations, spa appointments, and restaurant reservations are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
• Offer professional and friendly service while multitasking, problem-solving, and ensuring all of the guest's needs are met.
• Maintain excellent personal presentation and interpersonal skills and maintain a clear and pleasant voice along with a positive attitude.
• Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests.
• Identify when unable to assist guests and communicate with management in a timely manner to ensure the guest's complaint can be addressed as soon as possible.
• Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio, and in person to ensure all specific requests and demands are met quickly and accurately.
• Work closely with the Concierge staff to coordinate guest requests and activities.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor, or Rooms Division Manager.
• Be a willing team player, comfortable with electronic systems and willing to accept assignments on an as-needed basis to promote teamwork.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Benefits

• Compensation: $24.65 - $26.15 per hour.
• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree