Reservations Agent (Seasonal)

Grand Traverse Resort and Spa•Acme, MI

20h•Onsite

About The Position

This position is responsible for educating and enticing callers to book reservations, matching their needs to suitable accommodations. It aims to maximize sales in rooms, golf, spa, and restaurants while promoting a positive image for the resort over the phone.

Requirements

High school diploma or equivalent required
Familiarity with Traverse City area required.
Strong computer knowledge & telephone skills a must
Enthusiasm & Professionalism
Excellent oral and written communication skills
Detail Oriented
A pleasant, outgoing, friendly, and customer service driven person is a must for this position

Nice To Haves

1 year sales experience is preferred
Knowledge of hospitality industry preferred

Responsibilities

Attend GTRS Orientation and Guest Relation classes.
Accurately book reservations in the computer, inputting correct departmental codes.
Answer phone calls promptly and professionally.
Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available.
Know/Understand all special promotions, packages, and rates.
Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures.
Typing, filing, and other clerical duties pertaining to the Reservations Department
Maintain an up-to-date information book and email
Report any unusual requests and disgruntled guests to manager
Maintain a clean and net work area
Adhere to company/departmental policies and procedures including all safety and emergency procedures
Follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain good rapport with fellow employees and reflect positive attitude.
Maintain open line of communication with supervisor
Understand and abide by environmental practices of the resort.
Work from April 9th-October 31st
Must be available for shifts between 8am-9m
Mostly evening shifts
Must be able to work weekends
Any other responsibilities deemed appropriate by Supervisors